PRIVACY POLICY

Effective Date: 09/05/2025

This Privacy Policy outlines the practices of Caroline Whitehead TA Bright Desk Solutions ("we", "us", or "our") as the data controller regarding the collection, use, and disclosure of personal information when you use our services or interact with us. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We may collect various types of personal information that you provide to us voluntarily or that we obtain as part of our business operations. The types of personal information we may collect include but are not limited to:

• Contact Information: Name, email address, phone number, mailing address, and other relevant contact details.
• Communication Information: Correspondence, inquiries, and feedback you provide to us.
• Payment Information: Payment details, billing address, and other relevant financial information for processing transactions.
• Usage Information: Information about how you use our services, including log data, device information, and browsing activity.
• Other Information: Any other information you choose to provide or that we collect during your interactions with us.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Communication: To respond to your inquiries, provide information, and send notifications related to our services.
• Payment Processing: To process transactions and manage billing for services.
• Analytics: To analyse usage patterns, improve our services, and enhance user experience.
• Payment Processing: To process transactions and manage billing for services.
• Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party service providers who assist us in delivering our services and business operations.
• Legal Authorities: When required by law or to protect our legal rights, privacy, safety, or property, or that of others.
• Business Partners: In the event of a business transaction, such as a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Consent: With your explicit consent, we may share your information for specific purposes.

4. Your Choices

You have the right to:

• Access, update, or correct your personal information.
• Opt-out of receiving marketing communications.
• Delete your account and personal data, subject to applicable legal obligations.
• Withdraw consent, where applicable.

5. Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure.

6. International Transfers

Your information may be transferred to and processed in countries outside of your own, where data protection laws may be different. By using our services, you consent to such transfers.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

8. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through appropriate means.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Email: admin@brightdesksolutions.co.uk

Phone: +44 7739 801888

The registered office of Caroline Whitehead TA Bright Desk Solutions is:

31 Oak Tree Avenue, Scotton, Catterick Garrison, DL9 3RE

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.